We are here to help
For the last several years, Jalian Systems has been involved in development and maintenance of Marathon. MarathonITE includes features and functionalities we consider important for creating resilient test suites for your applications. Our development team and support staff will be happy to help you in making effective use of MarathonITE and succeed in your test automation efforts.
Jalian Systems Pvt. Ltd. offers annual maintenance including support and upgrades for MarathonITE. Our Annual Maintenance Contract includes one full-year of support, including priority email support and updates (including Major upgrades) released during the year.
Salient Features of Our Support
- Priority e-mail Support
Customer with valid maintenance contract can send mail to firstname.lastname@example.org. One of our developers/support-engineers will respond within 24hrs (Business days).
- Affordable, professional support
- Hot Fixes
For our customers, we provide hot-fixes to software problems as and when required.
- Support for Marathon
We provide support for the open source Marathon through marathon-testing google group.
Software Maintenance Agreement
A formal version of Software Maintenance Agreement is available in the download area.
Jalian Systems Pvt. Ltd. shall provide the following services to our customers with a valid maintenance contract:
- We provide hot-fixes to MarathonITE and Marathon through electronic communication and for download via internet (@marathontesting.com).
- Availability of minor/medium/major upgrades will be informed by electronic communication and the software will be available for download @marathontesting.com.
- Technical support primarily by electronic communication (e-mail) or through video conferencing (Skype) when pre-arranged.
Priority Levels and Response Times
We classify the issues as level-A (System does not work), level-B (System works with limited functionality) and level-C (Problems with some functionality or request for enhancements). In all the cases you can expect a response from us within a working day. We will try to resolve the issues as soon as possible.