We are here to help
Salient Features of Our Support
- Priority e-mail Support
Customer with valid maintenance contract can send mail to email@example.com. One of our developers/support-engineers will respond within 24hrs (Business days).
- Affordable, professional support
- Hot Fixes
For our customers, we provide hot-fixes to software problems as and when required.
- Support for Marathon
We provide support for the open source Marathon through marathon-testing google group.
Software Maintenance Agreement
A formal version of Software Maintenance Agreement is available in the download area.
Jalian Systems Pvt. Ltd. shall provide the following services to our customers with a valid maintenance contract:
- We provide hot-fixes to MarathonITE and Marathon through electronic communication and for download via internet (@marathontesting.com).
- Availability of minor/medium/major upgrades will be informed by electronic communication and the software will be available for download @marathontesting.com.
- Technical support primarily by electronic communication (e-mail) or through video conferencing (Skype) when pre-arranged.
Priority Levels and Response Times
We classify the issues as level-A (System does not work), level-B (System works with limited functionality) and level-C (Problems with some functionality or request for enhancements). In all the cases you can expect a response from us within a working day. We will try to resolve the issues as soon as possible.